All orders received by us are shipped subject to availability.
We usually ship items on the same day as ordered (or within 24 hours). Our courier can take up to 5 days to deliver, however during busy times (usually December) delivery may take longer. Any item not delivered within three weeks will be refunded in full, including shipping costs. We will not give refunds before this time. Should item(s) arrive damaged we request a photograph of the damage including the packaging before we can offer compensation or a refund.
We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
When delivery is outside the mainland UK it may sometimes be necessary to charge additional shipping. Customers will always be contacted and offered the choice of cancellation.
Click and Collect orders are usually picked the same day, but again due to seasonal demand may take longer to be ready for collection. You will instructed via email or telephone when your order is ready for collection.